Terms and Conditions

Last Updated: 04/06/26

Welcome toThis Residence. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

 

1. About Us

This Residence is an online shop selling ceramics, posters, prints, and artwork.

For any questions regarding these Terms and Conditions, please contact us at:

Email: Kate@reveretheresidence.com

Business Address: 8 Cowper Road, London, N16 8PF

 

2. Products

We make every effort to display our products accurately. However, colours, textures, and finishes may vary slightly due to photography, screen settings, and the handmade nature of some products.

As many of our ceramic and art products are handmade, each item may have unique characteristics and minor variations that are not considered defects.

 

3. Orders

When you place an order, you will receive an email confirming that your order has been received. Acceptance of your order takes place when your order is dispatched.

We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

 

4. Pricing and Payment

All prices displayed on the website are in GBP (£) unless otherwise stated.

Payment must be received in full before an order is processed and shipped.

We reserve the right to change prices at any time without notice.

 

5. Shipping

Orders are typically processed and dispatched within 3–5 working days.

Delivery times are estimates only and may vary depending on location and courier services. We are not responsible for delays caused by postal or courier services.

Customers are responsible for providing accurate shipping information at checkout.

 

6. Returns and Refunds

Under UK consumer law, customers generally have the right to cancel eligible online orders within 14 days of receiving their goods.

To be eligible for a return, items must be unused and returned in their original condition and packaging.

The following items may not be eligible for return unless faulty or damaged:

• Custom-made or personalised items

• Commissioned artwork

• Digital products (if applicable)

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

 

7. Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact us within 14 days of delivery and provide photographs where possible.

We will work with you to provide a replacement, repair, or refund where appropriate.

 

8. Intellectual Property

All artwork, designs, images, photographs, logos, text, and content on this website remain the property of This Residence or the relevant creator and are protected by copyright and intellectual property laws.

Products purchased from our shop are for personal use only and may not be reproduced, copied, resold, distributed, or used commercially without prior written permission.

 

9. Limitation of Liability

To the fullest extent permitted by law, This Residence shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

 

10. Privacy

Any personal information collected through this website will be handled in accordance with our Privacy Policy.

 

11. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. Changes will take effect upon publication on this website.

 

12. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: Kate@reveretheresidence.com

Business Name: This Residence